Back Office Support For Attorneys Can be Very Beneficial

When back office support for attorneys is used it allows lawyers to handle more cases and spend more time with clients. The results are the clients are happier and the law firm grows. The legal market is steadily changing. Law firms are seeking to improve operations using outsourcing which gives them as well as their clients improved service. Back office support for attorneys helps to lower costs and save money. Many times back office support is located where labor and occupancy is less costly than in expensive cities where a great deal of lawyers work.

In addition, back office support helps to avoid management problems such as finding and hiring staff that can do exceptional detailed work. It also avoids problems in having to give performance reviews which can have its own set of problems. Companies that offer back office support for lawyers can do this much more effectively simply because of their size and because of their focus. They can also operate 24/7 which means both attorneys and clients can receive more efficient service from staff with excellent skills.

Another challenge that back office support for lawyers can resolve is availability. The needs of a law firm vary every day yet staff hours are fixed. Staff have so many sick days they can take as well as scheduled vacations and holidays off. To add to the problem, secretaries generally work for more than one lawyer at a time during a working day. Sometimes attorneys sometimes compete for help from the one secretary they share so producing all the documents that may be necessary is next to impossible. The problem can be helped with sharing arrangements and floor coordinators as well as floaters but unfortunately it does not solve the problem.

Over-staffing is also a solution to the varying workload issue and most law firms have a net surplus of available secretary time available which means they have to pay for secretaries no matter if there is an abundance of work or not. Back office support for lawyers with outsourcing can certainly resolve the problem. The outsourcer would offer a large number of experienced staff who could solve the varying workload issue. Many times the staff is willing to work on holidays or during off hours unlike the staff inside the law firm who generally have holidays off and work a set number of hours during the day. In addition, if the secretary has to take a sick day now and then it can certainly add to the problem of getting the work done in a timely manner. When back office support is used through outsourcing, secretaries can be used for more valuable tasks inside the office. Also, law firms can align resources to need and only pay for the services they actually need which saves them money.

There are many advantages to having back office support for lawyers which can help them do their job even better. When they do their job better it makes for happier clients which in turn can help a law firm to grow.

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Harvy Yee has published 47 articles. Article submitted on August 22, 2013. Word count: 506

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